Please mail your hair to:

Include your Order Number somewhere on or inside your package.

Please include:

• Your bundles
• Your closure
• A copy of your order confirmation, or a note with your full name, order number, and email address — this helps us match your hair to your order as quickly as possible.

To ensure the best results, your hair must meet the following requirements:

• Human hair only
• Hair should be clean and completely dry before shipping
• Bundles should be free from strong odors, excessive product buildup, or mold
• Closures and frontals should be in good condition with minimal damage
• Hair that is excessively cut, severely tangled, matted, or damaged may not qualify for the Bring Your Own Hair Experience

If your hair arrives in a condition that prevents construction, we'll contact you to discuss next steps before any work begins.

For your protection, we recommend:

• Using a shipping service with tracking
• Purchasing shipping insurance for higher-value hair
• Packaging your hair securely to prevent damage during transit

Blaq Lavish Extensions is not responsible for hair that is lost, stolen, or damaged while being shipped to us.

Please ship your hair within 5 business days of placing your order unless we've discussed other arrangements.

Production begins after:

• Your order has been placed
• Your Custom Order Authorization Form has been completed
• Your hair has been received
• Your hair has been approved for construction

• We'll inspect your hair
• We'll make sure everything needed for your order has been received
• If we have any questions or concerns, we'll contact you before construction begins
• Your custom wig will then move into production

Excellent customer service is our #1 priority. Please let us know if you have any concerns, comments, feedback, and/or questions.

Emails and texts are typically answered within 48 hours.